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Sonesta Maho Beach Resort & Casino
- Address: 1 Rhine Road, Maho St. Maarten-St. Martin
- Phone: 721-545-2115
- Currency Accepted: Dollar, Euro, Guilder
- Credit Cards Accepted: Amex, Visa, Debit, Mastercard, Discover
- Price: $209.00
- Concierge services
- Complimentary newspaper
- Fitness facilities
- Restaurant(s) in hotel
- Breakfast available
- Safe-deposit box
- Multilingual staff
- 24-hour front desk
- Express check-out
- Express check-in
- Dry cleaning/laundry service
- Air-conditioned public areas
- Serenity Spa
- Casino Royale
- Logo Shop
- Art Shop
Ratings & Reviews
A group of us stayed at this hotel for 4 days and we all came to the same conclusion. We will not stay at this hotel again!! The best thing about this hotel was the proximity to the airport and the beach, both of which are common given the size of the island. I was surprised to see past guests had the same experiences, which speaks to the overall poor quality of services, careless attitude of managers and ineptness of supervisory staff. I arrived at the hotel at 12:45 pm and had to wait till 4:30 pm for my room to be ready. An odor hit me when I got off the 3rd floor elevator; smelled like mildew. The contents of the soap /shampoo dispenser in the shower smelled terrible, like it had been there for years. Washcloths seem to be a rarity, and I had to ask for them. This was just the beginning. The following day there was no water at the hotel so the restaurants could not serve guests. The air condition system was old and room temperatures were unbearably hot even on the renovated floors ; the system broke down. Some guest were sent to the sister hotel in Phillipsburg. The food was okay,and the fact that many in my group ate out although this was an all inclusive vacation, speaks volumes. On that note, the Three Amigos Restaurant next door was a joke. When you have to wait 30 minutes for a drink only to be told the waitress forgot the order, or 2 hours for a burger which did not include the toppings you requested.., that says it all. I remained with my group of friends but refused to reorder anything; lost my appetite. To top off this stay, two floors at the hotel were being renovated.
The first evening getting there there was no greeting of any kind .Got in the room there was nothing in the fridge no water ,pop nothing .I went to the desk and was told i would get something the next day LOL REALLY !! We got there two hrs late thanks to Delta and Delta lost our Luggage .I just wanted to sit in the room and have something cold to drink .The rooms are not as nice as the pictures .You have to make reservations for Dinner on a large Computer but was never told to .All of the Restaurants were booked for all 4 days we were staying so it was 4 days of buffet .The buffet had terrible food and no air conditioning .We went to there sister resort the next day and it looked much nicer so they let us transfer there .Was a much better resort but still could not get into the Restaurants.So we ate Buffet food for three days .If you want a good vacation go somewhere else would not recommend .
Please save your hard earned money and spend elsewhere. I have never been in St.Maarten, so it is hard for me to compare to other resorts but this one is nowhere close to 4 stars. I have been in 4 stars in Cuba and Domenican Republic and they are definitely better and cheaper. Beach is not good, especially if you are with little kids. The main buffet chef is good and food is nice, nut very few choices even compared to Cuba. And no fruits.??? I stayed in room 465 with a terrible view and very noisy at night. There was nothing available pool view or ocean view as they are going through construction and no one tells you until you are faced with the unpleasant surprise. I will definitely not return in this resort.
Please do not waste your money on this resort. No air conditioning. Can't get into the restaurants. Staff is not helpful. Transferred to Sonesta Great Bay resort, which was amazing except for not being able to get into the restaurant's.
Sonesta Maho is a nice resort. the grounds are well kept, the food was really good, and the island was a ton of fun. A few things they should consider, the buffet everyday was really good for adults, however I found the dinner selection for kids to be very limited. Pizza and fries every night, unless you were able to make reservations for the sport bar or the outdoor grill. The outdoor grill was AMAZING. The food was fantastic and the service was pretty good. Same with the sport bar, however a few times we tried to eat at the sport bar and it was closed, but when we inquired about it, we were told it was open so that was kinda unfortunate. I found the swim up bar and staff to be unfriendly, there were a few issues with the severe lack of service. I found the front desk to be less than helpful. We were robbed on one of our day trips and when we went to the front desk for advise and information they didnt seem to care one bit, their reply was go to the police on the french side. They never offered to call or help in anyway. I sent a letter to the hotel manager when I returned letting them know the issues we had and I was never given a response, I am also a travel agent and sent the email from my work and still no response. I found they lacked professionalism when dealing with customers. Especially since the island is 2 different countries, they basically left us to figure out things on our own. We spent an entire day trying to find a police station that had police in it and that was open. We received no help and because of that i was unable to make a claim to my insurance company. I would honestly say i am in no hurry to return, however, I would recommend the Great Bay!
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